Service policy

Service policy

Service benefits / Service regulations

Criteria for no charge

• • In case of device malfunction within 1 year from the date of purchase

Criteria for charge

• • In case of failure after the warranty period of 1 year
  • In case of device damage due to user error
  • In case an outside engineer not belonging to the company has attempted to repair the functions of the product
  • In case of device failure due to power supply issues
  • In case of natural disasters (fire, earthquake, tsunami, lightning, etc.)

Service fee regulations

Service fees include travel, skills and equipment fees and are explained as follows:

• Travel fee: charged when the company staff directly comes to the customer’s place, calculated on the corresponding travel distance
• Equipment fee: charged when replacing faulty, misused or lost equipment
• Service fee: incurred to pay for the professional skills used to solve technical problems, calculated on the basis of the difficulty level of repair.

Receiving and consulting service For more information, please contact hotline:

• Mr. Quang: 0986758828
• Email: [email protected]