After Sale Service

After Sale Service

Sales Care Service Regulations and Information

After Sale Service

22 June, 2023 admin

Service Benefits/Service Regulations

Criteria for free of charge:

  • In case of functional defects within 1 year from the date of purchase.

Criteria for charged service:

  • In case of defects occurring after the warranty period of 1 year.
  • In case of device damage due to user error.
  • In case an external engineer not affiliated with the company attempted to repair the product’s functions.
  • In case of device malfunction due to power issues.
  • In case of natural disasters (fire, earthquake, tsunami, lightning, etc.)

Service fee regulations:

The service fee includes transportation costs, skills, and equipment, and is explained as follows:

  • Transportation fee: calculated when company staff directly visit the customer’s location, based on the corresponding travel distance.
  • Equipment fee: charged when replacing faulty, misused, or lost equipment.
  • Service fee: additional fee to compensate for specialized skills used to resolve technical issues, calculated based on the level of difficulty in repair.

Service reception and consultation: For any inquiries, please contact the hotline:

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