After Sale Service

Service Benefits/Service Regulations

Criteria for free of charge:

• In case of functional defects within 1 year from the date of purchase.

Criteria for charged service:

• In case of defects occurring after the warranty period of 1 year.
• In case of device damage due to user error.
• In case an external engineer not affiliated with the company attempted to repair the product’s functions.
• In case of device malfunction due to power issues.
• In case of natural disasters (fire, earthquake, tsunami, lightning, etc.)

Service fee regulations:

The service fee includes transportation costs, skills, and equipment, and is explained as follows:

• Transportation fee: calculated when company staff directly visit the customer’s location, based on the corresponding travel distance.
• Equipment fee: charged when replacing faulty, misused, or lost equipment.
• Service fee: additional fee to compensate for specialized skills used to resolve technical issues, calculated based on the level of difficulty in repair.

Service reception and consultation: For any inquiries, please contact the hotline:

• Mr. Quang: 0986758828
• Email: [email protected]